My account


It's easy to create a PetFast account. Simply click the profile icon at the top right of the homepage.

Or, you can sign up by joining our loyalty program PetFast Goodies, either click Rewards at the top of the page or the Goodies widget on the bottom left-side of the screen.


News and exclusive offers! -
Sign up and receive email updates on special promotions, new product announcements, gift ideas, and more. 

Order History - Receive important information about your order. You can even track your package up to the minute it arrives.   

Faster Checkout - Save your billing and shipping information for an easier and quicker checkout next time. 

Automatically enroll in our loyalty program - Receive 1000 Goody Points upon signup and start earning points and saving dollars right away. 


Yes! Creating a new account automatically sets you up for our loyalty program. You’ll even receive 1000 Goodie Points upon signup and can start earning points and saving dollars right away. 


If you forgot your password, sign in and click 'forgot password?' Enter the email address associated with your account, then click 'send.' We will send you a link via email to reset your password.

If you are still unable to reset your password or didn't receive an email link, please contact us directly either by email at support@petfast.com, the message widget at the bottom right of your screen, or by phone at (800)-516-1030.


By opting into our newsletter, you’ll be the first to receive the latest news and promotions. You will also automatically receive a promo code to save $10 on your first purchase!

You may sign up by either clicking on the subscribe button displayed on multiple banners on the homepage or simply by entering your email address in the sign up form located in the footer of all pages. 

Alternatively, you can also opt-in during checkout by selecting the checkbox for newsletter sign up below your email address. 


If you wish to delete your profile for any reason, simply send a request to support@petfast.com.

Please ensure the request is sent from the email address on file, and once received your profile will be deleted within 24-28 hours.

Placing an order


When you're ready to check out, go to your shopping cart and click “checkout” at the bottom of the screen.

If you already have a PetFast account, sign in to enjoy a faster checkout. If you don’t have an account, you can create one or checkout as a guest.


Products will remain in your cart until they are purchased or removed. It’s easy to manage your items by clicking the shopping cart icon at the top of any petfast.com page.

The cart is the last chance to review your order before checkout. Please review size and quantity, and double-check all personalized items because you won’t be able to edit your items during checkout. 

When you are ready to complete your purchase, you must check off the box to agree to the terms and conditions located above the checkout button, then click 'checkout.' Our checkout process is fast, easy, and secure. 


The minimum order amount before taxes and delivery charges is $25 CAD. 


Once an order is processed, we are unable to change or cancel it. Our system is designed to process and ship orders as quickly as possible. For any questions, please contact our Customer Service team online or call 800-516-1030.

In rare instances, we may need to cancel all or part of an order for various reasons, including:

~ Unavailable product(s)
~ Difficulty in processing your payment information
~ Inability to ship to address provided
~ Existence of a duplicate order

If your order is canceled, you will receive an email notification. You will not be billed for any canceled products. Once an order is canceled, it cannot be reprocessed and must be submitted again on our website.

Shipping and Delivery


We ship across Canada via Canada Post Xpresspost. However, same-day delivery as well as discounted rates only apply to the following cities at this time: 

Toronto, Oakville, Mississauga, Brampton, Etobicoke, York, Willowdale, East York & Beaches, Scarborough, Unionville, Markham, Pickering, Thornhill, Richmond Hill, Vaughan and Caledon. 

Same-day delivery cities coming soon:

~Vancouver
~Montreal
~Calgary
~San Francisco
~Los Angeles
~Dallas


We currently offer same-day delivery and discounted rates for most cities in the Greater Toronto Area. 

Our same-day delivery cities include Toronto, Oakville, Mississauga, Brampton, Etobicoke, York, Willowdale, East York & Beaches, Scarborough, Unionville, Markham, Pickering, Thornhill, Richmond Hill, Vaughan and Caledon. 

Once you enter your shipping address at checkout, if your postal code is a part of our same-day delivery area coverage, the option for same-day and discounted rates will automatically appear as selectable options. Delivery rates for these cities start at $4.99 and the breakdown is as follows:

Same-Day Delivery  ~  $7.99
Next Day Delivery    ~  $6.99
2 Day Delivery          ~  $5.99
3 Day Delivery          ~  $4.99

Regardless of the size or weight of your order, the special rates mentioned above do not change as there are no weight surcharges or handling fees. 

If same-day and discounted rates do not appear and you are only given the option to choose Canada Post, this would mean you are outside of our current coverage zone. The good news is that you can still place an order and it will be delivered via Canada Post Xpresspost within 1-3 business days. 

Canada Post Xpresspost rates are calculated at checkout based on your package size and weight. These rates are set by Canada Post. 

Shipments are not available to post office box addresses.


The cut-off time to ensure that your package is delivered the same-day is 2 pm EST. Order placed after 2 pm EST will be delivered the following day. 


You can check the status of your open orders anytime by visiting our Order Status page located at the top of the homepage. This is the easiest and fastest way to obtain current information. You will need the order ID number and email address to have access to this information.

You can also see the status of your order by clicking the link that was sent in the order confirmation email. By clicking the link, you’ll be redirected to the Order Status page where the details will be available without entering the order ID or email address.


All packages are delivered daily between the hours of 4-8 pm EST.


If you are not at the delivery address when we attempt delivery, we may leave your order at a convenient place for you, such as behind a door or with a concierge. PetFast is not responsible for any loss or damage to any products delivered to you or left for you.

In the event we attempt, but are unable to deliver your order for any reason, you will be charged a re-delivery fee for each additional attempt we make. The re-delivery fee is $9.99 plus applicable taxes for orders of $100 or less (not including delivery charges and taxes) and $14.99 plus applicable taxes for orders of more than $100 (not including delivery charges and taxes). Re-deliveries will be made within 1 to 3 business days from receipt of payment of the re-delivery fee.

Returns


To help ensure the health and well-being of our associates and pet parents, we are temporarily suspending all product returns and/or exchanges.


To help ensure the health and well-being of our associates and pet parents, we are temporarily suspending all product returns and/or exchanges.

PetFast Goodies


PetFast Goodies is our loyalty program. With more ways to unlock exciting perks, this is your all-access pass to exclusive benefits. Earn more Goody Points for different actions, and turn those Goody Points into awesome rewards! 


The PetFast Goodies loyalty program offers many valuable benefits:

~ Earn 8 points for every $1 spent
~ Redeem points on any products for the exception of gift card
~ Receive exclusive member-only deals & discounts
~ 200 Goodies points are worth $1
~ Earn 1000 Goodies Points as a signup bonus ($5 value)


No, enrollment in the PetFast Goodies program is FREE!


To check your points balance and offers, go online and visit our PetFast Goodies page. 


Members earn 8 points for every $1 spend.


200 Goodies Points equals $1.


Yes, you can accumulate points until you decide it is time to redeem them for dollars off your purchase.


Points will expire one year after the date they were earned. 


We will communicate to you via email when you have points that are about to expire. You will receive an email 30 days before expiry and another final email 3 days before the expiration date. 


No, Goodies Points are not transferable.

Email Communication


You can click the "unsubscribe" link at the bottom of any PetFast email you receive. However, if you opt-out, we can't send you exclusive member-only deals and discounts.

If you miss our emails and offers, you can always go online and subscribe again.

Discount Codes


Discount codes don't stack. If you have a 10% off discount, you can't also use a "free shipping" coupon for the same order. Only one discount at a time can apply to a single order.


Some discount codes can only be applied once, so if you try to enter the same code a second time, the system will reject it.

If you believe you have a valid discount code and it’s not applying correctly, please contact us either by online chat, by email at support@petfast.com, or by phone (800)516-1030.

Payment Options


At PetFast, we accept all major forms of credit cards, as well as several other forms of payment:

~ American Express
~ MasterCard
~ Visa
~ PayPal
~ Google Pay
~ Apple Pay
~ Gift Cards

Gift Cards


Simply purchase a gift card online and forward the confirmation email to your recipient of choice.

Alternatively, you can provide them with the gift card code you receive in the confirmation email and they’ll be able to use it during checkout.  


No. Gift cards do not have an expiration date and can be used at any time.


No. Goody Points can not be used to purchase gift cards. They must be purchased using one of the available payment methods at checkout. 


No. Promo codes can not be used when purchasing a gift card. 


Recipients can keep track of their gift card balance at any time. Email support@petfast.com, and our team will get back to you with the details.

Be sure to include your name and gift card number in the email. 

help


If you have any questions about our products or services, a PetFast representative will be happy to assist you. 

In most cases, the answers to your questions can be found on our FAQ page. However, should you still wish to contact us, you may do so by either chatting with us online, emailing us, or calling our toll free number. 

Chat - You can chat with a PetFast representative directly through our website by clicking on the chat icon at the bottom right-hand corner of the screen. 

Email - You can email your inquiries to a PetFast representative by emailing support@petfast.com.

Call - You can contact us to speak to a PetFast representative by calling (800) 516-1030 during the hours of 9am - 7pm EST.